Refund and Returns Policy

Last updated: 27 August 2026

We want you to be happy with what you buy from us. If something is not right, contact us and we will put it right.

Email jmayesdeals@jmayes.com or call (865) 567-1313.

The short version

• 30 days from delivery to request a return
• The item must be in the condition you received it, with original packaging where it was supplied
• Contact us first — returns sent without notice are hard to match to an order
• Refunds go back to your original payment method

How to start a return

Email jmayesdeals@jmayes.com within 30 days of delivery, and include:

1. Your order number
2. Which item or items you are returning
3. The reason
4. Photographs, if the item arrived damaged or does not work

We will reply with a return address and instructions. Please do not ship anything back before you hear from us — parcels that arrive unannounced are difficult to match to an order, and that delays your refund.

Who pays return shipping

• If we got it wrong — wrong item, not as described, or dead on arrival — we pay return shipping and refund you in full.
• If you changed your mind — you pay return shipping, and the original shipping charge is not refunded.

Items that arrive damaged

Tell us within 5 days of delivery and send photographs of both the item and the packaging. We will arrange a replacement or a refund, and we will handle any carrier claim ourselves.

Items sold as-is or for parts

Much of our stock is surplus, used, or new old stock. Some items are listed explicitly as as-is, for parts, untested, or not working. Where a listing says so, that item is sold with no warranty that it functions, and it is not returnable on the grounds that it does not work — that is the condition described in the listing.

Everything else is covered by this policy in the normal way. If a listing is not clear, ask us before you buy and we will tell you exactly what you are getting.

Static-sensitive components

Bare circuit boards and loose components ship in antistatic packaging. Once that packaging has been opened and the item installed, we can accept a return only where the item is genuinely faulty.

Refunds

Once your return arrives and we have checked it, we refund your original payment method within 5 business days. Depending on PayPal and your bank, the money may take a few days longer to appear on your statement.

If a return arrives in worse condition than it was sent, we will contact you before refunding.

Exchanges

We do not run a formal exchange process. Return the item for a refund and place a new order — it is faster for everyone.

Local pickup

Orders collected in Sevierville, TN can be returned in person by arrangement. Email us first so we know to expect you.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, treat it as a return.